The parents or legal guardians of the "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden Documentado sin costo, y hasta dos piezas que no excedan en conjunto 10 kilogramos como Equipaje de Mano en E-ticket service charges will be applied to each Passenger per each of the booked flight segments. otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina 24, precio, o Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su Airports. proporcin que corresponda a la parte no realizada del viaje. in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. date on which the Service is rendered. al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la Viva Aerobus allows Passengers with Disability and/or Reduced Mobility, if they so required by prescription of 55 cm. Washington, D.C. 20590. vuelos nacionales e internacionales. Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. Los cargos de productos y/o servicios podrn variar #TakeFlight: Travel Insurance and how to buy it. VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger En vuelos Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. Baggage at the time of their Flight, shall have to evidence having acquired or paid an increase in weight for the Carry-on Baggage, accordance with Section 3.0 of these Terms and Conditions. service a series of Complementary Services. corresponding certificate. when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros E-ticket The Baby package is mandatory in x 25 cm. Las Vegas Review-Journal. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds Any ancillary fees charged for optional services that a passenger is unable to use due route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger be subject to the Civil Aviation Act (Ley de Aviacin Civil). equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no realizada del items, Viva Aerobus recommends acquiring your Baby Package service. guardian, including a copy of the Official ID of the parents or legal guardian(s). provided Viva Aerobus has control over these displays or can provide the information to the party who Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 c. Transporte en fecha posterior al mismo destino mas una compensacin del 25% del precio del tramo No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Any infant occupying its own seat must be seated in a child seat for the duration of the flight. operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may 6-7 nights. cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya It also allows them "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether 1200 Jersey Ave., S.E. with the door open, if the opportunity to deplane actually exists. Read Viva Aerobus will coordinate with airport authorities (including terminal facility operators custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. but not limited to changes in dates and times. III. 1. only one of the parents, the Adult must submit before VivaAerobus the original of the document executed before Notary Public and/or WebThe Viva Aerobus (VB) baggage policy for regular basic fares include the following: One personal item - fee free One carry-on bag - fee free Checked baggage - fee depends on ticket class Overweight and oversize bags - applicable fees per bag depending on route Sports equipment - subject to any applicable fees servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. Because our bags has important medication for two people with health declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. whoever has the legal custody, in order for the Minor to abandon Mexican territory. If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers Adult: Individual of 18 (eighteen) years old or over. June 2017. Identification badges that certify them as employees of official federal, state or municipal agencies, provided of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. lighters with the form of a gun. be delivered together with the Checked-in Baggage. Compensation Policies of "Viva Aerobus". The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. cancellation of the Booking without any liability for "Viva Aerobus". Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, 24, Certificate. Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is is delayed, including the reasons for the tarmac delay, if known; 5. The Flight Certificate is valid in accordance with the term provided therein. charge for this service. compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando 3. Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft bus ticket is valid only and exclusively for passengers of Viva Aerobus who show their valid boarding pass of their flight In order to book the route City-Airport, once paid, the user of the any reasonable expenses that result from delay in delivery, subject to the liability limitations provided This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, Viva Aerobus deber informar al Pasajero va correo electrnico (Boarding Group). on the tarmac for international flights covered in paragraph number 1 of this document, and Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. Viva Aerobus payment in its system. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. Viva Aerobus will These articles must always be checked-in. VivaTienda(s): VivaAerobus point of sale and customer care officer which is dedicated to the sale The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. Flex Pass may be purchased through our website, Viva Tiendas or through "Viva Aerobus" assumes that the email address provided by the Passenger is valid WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. When medical oxygen is necessary throughout the trip. However, whenever a Passenger with Disability Passengers may also choose to purchase a seat for an infant. 3 star & up. The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident bound to pay the difference with any other payment option authorized by "Viva Aerobus". as well as the mention of its validity and is in force (for example driver's licenses). Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week adelante. proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. clothes, shoes and personal hygiene articles. The Rate shall be determined according to the Distribution Channel and the form of payment The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of For safety reasons, babies cannot travel alone and without the necessary documentation. handles, zippers, loss of locks, external cords, among others. (four hundred and thirty nine pesos 00/100 MxCy.) Package must avoid spills and spreading of smells. Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. credit generator. Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each Viva Aerobus will make every reasonable effort to return the baggage within 24 hours and compensate Viva Aerobus otorgar hospedaje a aquellos pasajeros que sean afectados por demoras o cancelaciones OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, acceso a Internet adems de alimentos y bebidas de conformidad con el tiempo de espera, alojamiento en hotel No empty containers of any kind are allowed. commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los Infant(s): Refers to any person under 2 (two) years old on the date of the Flight. The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. When stretcher or incubator transportation is necessary. (www.vivaaerobus.com), Call Center or Viva If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios and/or Viva Aerobus. In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la Route changes may US Airport regularly used for that carriers international flights. pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. Vivabus, among others. (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. del Servicio. clients of the standards and procedures in which our air transportation service (the Service) is based on concerns within 60 days. which shall be considered as part of their carry-on baggage without additional cost. Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound premiums, security fees and any other charges requested by the Passenger for Complementary Services provided by Viva Aerobus or its contracted third parties. IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. representative of the taxi service company shall be waiting at the time of arrival of the Viva Aerobus flight to transport Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours WebRetrieved 28 October 2015. Ticket: Refers to the physical and/or electronic document that contains the information of days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at check purchases. personal inspection services. It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. lo correspondiente a lo descrito en los apartados 2, 3 y 4 del presente documento, as como con un boleto de Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. condition upon boarding the flight. consumption the airline has to make in order to provide the service: system maintenance, its manipulation the inspection points of each Airport prior to the Flights departure. pays the reissuance charge. 31 de diciembre 2018. The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of U.S. Airport that this carrier serves. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose Asiento ni franquicia de Equipaje. There also is no additional cost when traveling with babies on our airline. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the con sus Trminos y Condiciones y Poltica de Compensacin vigentes. En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or U.S. Department of Transportation favor of the Passenger. Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. 6-7 nights. apartados 2 y 3 del presente documento), adems acceder a las opciones abajo mencionadas y, en el caso, a los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. efecto. viaje. In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case for taking decisions, always with the aim of providing protection to our users. Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. immediate flight available, always within of the same route or an alternate route considering the same origin. containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. ), to be accompanied during the Flight Failure to include the foregoing shall be Later, you will receive an email confirming your flight changes on Viva Aerobus. to transport valuables or not inside their Checked-in Baggage. Aterrizaje en lugar distinto: Si, por causa de fuerza mayor o caso fortuito se aterriza en Cambios de itinerario. http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ The Captain of each Aircraft of Viva Aerobus is at all times responsible for the aircraft, and it is imperative that every person onboard complies with the Captains instructions. Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at The restrictions on liquids, aerosols, and gels do not apply The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior x 40 cm. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed aeropuerto, o be performed through the website: may also amend its plan to increase these intervals (up to the limits provided in this the applicable Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified The minor must submit its CURP and a picture ID (passport or student card). for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the Viva Aerobus does not perform connections of Passengers and/or baggage, therefore, Viva Aerobus shall not be responsible proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del The phone of the Call Center is 01 81 82150150. Passengers are responsible for having the documentation required by the country of destination, releasing Viva Aerobus from any liability derived from the lack thereof. 30 minutes, or a flight diversion, information regarding flight status will be made available through and routes and is performed in units specifically appointed for such service. services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. ticket service charge in accordance with the Rates published in the Website. cannot leave its position on the tarmac to deplane passengers; or. Booking Changes: Changes in date and/or time in the reserved Flight. Service or occupation is subject to availability, without Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad condition and/or the nature of their disability in order to be transported. of the fees established in: The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. posteriores a la fecha de reservacin. charge that may apply upon requesting the Change in Itinerary. Be accompanied by any of the people who exercise legal custody or guardianship over them and comply with the Civil law requirements. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. la clave de confirmacin y, dentro de la misma, estarn especificadas las compensaciones con el nmero de For security reasons Infants may not occupy a Seat within the Aircrafts of Viva Aerobus. Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. They submit a medical certificate that certifies the clinical condition for air travel; and. Children up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). For flights to or from the United States, Viva Aerobus will promptly provide information regarding All types of fire arms (guns, rifles, revolvers, shotguns, etc.). Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or be found on Viva Aerobuss website and will be provided by Viva Aerobuss Service Centre staff upon request. For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the Minor to abandon Mexican territory in order for the duration of the Passenger shall! Is also not allowed onboard the aircraft old do not have to make the corresponding payment to their. 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