The request for the right of withdrawal is only admissible when the card or subscription has not been used. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Company No. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. We'll aim to get back to you within one day. UK next day delivery We use Royal Mail Special Delivery. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Help with my The Trainline issue. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. In some cases, you may also be issued with a penalty fare, as set by the operator. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. You can call us on 0870 3333 555 and select Option 1 then option 2. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Step 2 Click on Personal info in the left sidebar. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. If not, you can use their contact details to claim directly with them. For more information, please see our Privacy Policy. Find out how to get in touch with Trainline here. Europe's leading train and coach booking app . We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. It should not have waited for you to . THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Changes must be made before your original journey departs. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. We will in no circumstances pay or be responsible for any indirect loss. If your refund is approved, we will process your payment back onto the card used to make the purchase. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Customers from UK, for Eurostar and European journeys. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. On the right pane click on the pencil icon in the Contact section. It should have offered to rebook you on another train or given you a refund. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Click "Your info" on the top navigation bar. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. The Promo Code is subject to Trainlines terms and conditions (9.5). you are the card holder), or that you have the right to use the payment card if you dont own it. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. You have the option to create a new Outlook email address or add an existing email address . All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. In such a scenario, we may need to contact you to understand the circumstances for the refund. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Already ordered tickets for delivery? Most stations accept this form, but please check beforehand. We're. . You can manage your UK coach booking with National Express through us. Click here to view the operators that accept the Network Railcard discount. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. The relevant laws of France will apply to these Terms and Conditions. For more information, read our FAQ page . Yes Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Go to the Google Account Creation Page. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Answer. VAT number: 791 7261 06. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. How do I change my personal details? In case of problems please contact the relevant third party provider. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. VAT number: 791 7261 06. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Please see our dedicated pagefor more information. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. You must be aged 16 years old or over to buy a Network Railcard. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. Call picked up by a real person YES. 4. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. We also show you our prices in other currencies as part of our booking service. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. It would also be really handy to have your booking reference available to help us find your journey. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Holding (s) in Company. Once youve booked, you can choose to securely register your card details in your account. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Youre also agreeing that the card you pay with is yours (i.e. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). If you have any questions, check in with the relevant carrier or station staff. Were taking Season Tickets digital. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles If your password has been stolen we recommend changing it as soon as possible. Open Outlook and select File from the top menu bar. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Now click on Add another email address or mobile number option. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. You cant change Weekly Season Tickets or Flexi Season Tickets. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Well give you details of the specific services and the different ticket types available when you book. Click on My Account and login 2. Current wait 127. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Via our highly rated website and mobile app, people can . You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Trainline charged a $43 change fee after my train was canceled . We know you must have a few but its important you keep it safe and confidential. You must be aged 60 years or over to buy a Senior Railcard. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. You can cancel your existing booking and buy a new one." Youre also agreeing that the card you pay with is yours (i.e. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Trainline plc is registered in England and Wales. Phone number to dial +44-0871-244-1545. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Here's a step-by-step guide on how to change your existing email address in Gmail. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Like with everything these days, youll need a password to create your account. STEP 1: Log-in to your Online Account. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. This is the main email address for your Google Account. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Copyright 2023 Trainline.com Limited and its affiliated companies. You might be given the option to create an account using information from your Facebook, Google or Apple account. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. These can be applied to your purchase within our booking service. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Cancelling/refunding your ticket for UK rail products. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. You can apply loyalty and/or discount cards for eligible passengers via our booking service. About us. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. A 26-30 Railcard gives you 1/3 off rail fares across Britain. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. You can use your Railcard to buy discounted tickets for adults and children travelling with you. A 16-25 Railcard gives you 1/3 off rail fares across Britain. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Thats one less thing to have to remember! For more information about our business, please click here. Itll make your future bookings speedier. You can get these from most train stations. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. How To Request A Refund for a Trainline Tickets. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. If your password has been stolen we recommend changing it as soon as possible. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. This will open Add Another Email Address box. We show you prices in the currency that we think is the most relevant for you. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. 1. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aviva International CIO Fin Goulding dedicates much of his focus to ways of working, people and how he can influence his organisation as a leader. We are also not responsible for losses that you suffer that are not related to our booking service. Call us on 002 3055 1995 to get help with existing bookings. We do not accept payment by cash or cheques in any currency. We know you must have a few but its important you keep it safe and confidential. This is the fastest and easiest way, and you immediately get an email confirming the change. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Each day pass remains valid until 04:29 on the day following activation. Trainline should have informed you about your canceled train trip. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Neither you nor we intend any third party to be able to enforce any of these terms. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Discovery in arbitration is also limited in accord with AAA rules. This includes National Rail, London Underground, DLR and London Trams. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Need assistance? We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Know any other ways to contact The Trainline? Paper Season Tickets are still valid provided they can still be read easily (i.e. We also offer support by email. Let us know as soon as possible if your passwords lost or stolen. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). In Gmail, please see the Seasons section of the 16-17 Saver and of the right to use the card. ( NRCoT ) for more information about our business, please click here to view details the. Payment methods no longer valid ( for example, if youre travelling on UK,... Also agreeing that the card holder ), or at the request for right. 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