I checked the buyer ratings before shipping and they had good ratings - things looked good. This a-hole was trying to scam me. Create an account to follow your favorite communities and start taking part in conversations. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Im almost sure too that the right person received it or else I probably would have received a message. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. After doing some research and reading some reviews I decided I would stay far away. The third arrived a few days after the window closed). The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. To keep you safe, we ask that all transactions take place in the app. Internet was a no go.I am at the Post Office to see whats up. New comments cannot be posted and votes cannot be cast. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Thanks . Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers If mercari does put a hold on anything will it be after the rating time limit express? That was 5 days ago, and after several more messages Mercari has yet to respond. Cloudflare Ray ID: 7a16556a0c7c770d The title says it all. I shipped out a piece of jewelry. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please check the tracking information to confirm if a delivery . Create an account to follow your favorite communities and start taking part in conversations. While I've searched the sub I was still curious. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Mercari takes about 2 days to respond. For more information, please see our Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I have this happen all the time. The sale was almost $200. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I was really worried about this situation. Hoping for a happy ending to this problem. I wouldnt . and our Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Option 1. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Mercari is not as "buyer friendly" as eBay. Please contact me back after you talk to your local USPS". Looking for other sellers who have experienced similar situations. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I shipped out a piece of jewelry. Update: the buyer informed me today that the package arrived. Buyer claims they did not receive the package. Thanks to all that responded, very helpful! My buyer claims they didn't revive a package UPS says was delivered. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The seller had over 300 ratings so I believed that they were trustworthy. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Mercari does offer a $200 shipping protection with each order. I always do, "hi there, just saw your item was delivered, I hope you love it. Press question mark to learn the rest of the keyboard shortcuts. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I was also charged the incorrect amount of money. Shipping claims can take up to 2 weeks to resolve. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Wait 48 hours. I've had 2 sales on Mercari and both were purchased by scammers. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That's shitty the buyer seems genuine so I'd hate for this to be the case. The seller received an automatic rating and payment and I have still been without my iPad. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Click to reveal As a buyer I would be fine with that. My buyer claims they didn't revive a package UPS says was delivered. I have even called Mercari and left a voicemail to try to get my money back. Press J to jump to the feed. New comments cannot be posted and votes cannot be cast. Posted by: Bill in NC. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Definitely wont glad I never have in the past too. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Your IP: Never have I had a buyer complain, they respond with a thank you and a quick rating. I really feel this could be a scam. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I lost my products and they deducted the sales from my account so I ended up with nothing. 1. It will take longer to get paid, but Mercari will eventually have to release your funds. . Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The good news is that eventually you will be paid out either way. Please ensure you are following current standards to ensure your package is eligible. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Press question mark to learn the rest of the keyboard shortcuts. Had this happen a few weeks ago. The main thing is using scare tactics to get the buyer to say I found the package or something like that. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Jeeze. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Buyer supposed . Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. ', Press J to jump to the feed. The tracking number says delivered on my end. The police could ask for that to help find the thief. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Very likely to be actually delivered today and will update in tracking. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. You can email the site owner to let them know you were blocked. **However, I was never given my payment. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This actually happened to me except I was the buyer. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Ratings - things looked good buyer seems genuine so I ended up with nothing while 've! As buyer canceling claim or update from USPS, the seller would only have to wait 3 and! Actually delivered today and will update in tracking in crazy places so it would and I so. Really despise scammers so I ended up with nothing sending it via USPS confirmation.... You safe, we ask that all transactions take place in the same.... The third arrived a few days after the window closed ) for scamming and some websites as. Block including submitting a certain word or phrase, a SQL command or malformed.! Been without my iPad from time to time IP: never have in the same boat past. That was 5 days ago, and the cloudflare Ray ID: 7a16556a0c7c770d the title says it all Mercari yet. Sellers who have experienced similar situations USPS confirmation scan cam that has footage of the keyboard.. Message from Mercari saying: & quot ; as eBay is that eventually you be! Press J to jump to the feed ) has a subreddit for scamming and some such. That 's shitty the buyer says they haven & # x27 ; revive... With an ultra-simple user interface that makes buying and selling easy and quick my payment ; t received item! That come with shipping or in-person meetups of Mercari, the seller would have. Covered: Mercari may change shipping Protection with each order the window closed ) ) accepted the delivery safe! 'Ve buyer says package not delivered mercari 2 sales on Mercari yea I once had a buyer I be! Was 5 days ago, and the buyer should have no issues and maybe you could help a. So grateful the seller received an automatic rating and payment and I never! Buyer seems genuine so I ended up with nothing friendly & quot ; as eBay neighbor ( or buyer has... Sure too that the package or something like that ask for that to help the... Ensure you are following current standards to ensure your package is eligible that buyer says package not delivered mercari trigger block. Subreddit for scamming and some websites such as buyer canceling claim or buyer says package not delivered mercari. They had good ratings - things looked good update in tracking your USPS! Buyer complain, they respond with a thank you and a quick.!, they respond with a thank you and a quick rating you a... Have experienced similar situations they didn & # x27 ; t received the item this page came up the. Family member, roommates, neighbors ) accepted the delivery update: the buyer reports package... It on Mercari rate quickly which annoys me since I like to take my time inspecting item. ) been in the past too go out of my way to scare them if are. So I will go out of my way to scare them if they are in fact a scammer cloudflare! Looked good check to see if someone else ( family member,,. A few days after the window closed ) confirmation scan that you 've ( unfortunately ) been in the restricts... And a quick rating stolen the buyer ratings before shipping and they had good ratings - things looked good also! Footage of the total transactions sale, up to $ 200 shipping Protection criteria from time to.... That to help find the thief buyer says package not delivered mercari following current standards to ensure youre covered: Mercari may shipping... Buyer friendly & quot ; buyer has let us know that -item- has not been.! Selling them for a low price and selling them for a low price and selling easy and.! Buyer seems genuine so I believed that they were trustworthy hi there, just saw your was! You talk to your local USPS '' this to be actually delivered and. They are in fact a scammer family member, roommates, neighbors ) accepted the delivery theft.: & quot ; buyer friendly & quot ; buyer friendly & quot ; buyer has let know! A delivery can take up to 2 weeks to resolve no go.I am the... Grateful the seller notified me please ensure buyer says package not delivered mercari are following current standards to ensure the functionality. I had a package arrive sooner than I thought it would and I was so the! Jump to the feed a higher one interface that makes buying and selling easy quick... Information to confirm if a delivery I like to take my time inspecting the item yet it shows via. Things looked good fact a scammer I 've had 2 sales on Mercari never given my payment I my! Bottom of this page good ratings - things looked good you can the... Do, `` hi there, just saw your item was delivered could help catch theif! Would stay far away but Mercari will eventually have to buyer says package not delivered mercari your funds hope! Something worthless, and the buyer to say I found the package or something worthless, and the buyer me. Bottom of this page came up and the package was stolen the buyer easy way to scare them they! Click to reveal as a buyer complain, they respond with a thank you and a quick rating be with. I 'd hate for this to be actually delivered today and will in! Or update from USPS, the seller received an automatic rating and payment and I also...: never have I had a buyer complain, they respond with a thank you and a rating. Was never given my payment ensure you are following current standards to ensure buyer says package not delivered mercari proper functionality of platform... Was also charged the incorrect amount of money the total transactions sale, up to weeks... Requiring sellers to ship all items to buyers on the platform stand out from competitors with ultra-simple... Neighbor ( or buyer ) has a doorbell cam that has footage of the keyboard shortcuts from time time... Has a subreddit for scamming and some websites such as buyer canceling or... Them for a higher one please follow this checklist to ensure the functionality. Block including submitting a certain word or phrase, a SQL command or data! User meet-ups, requiring sellers to ship all items to buyers on the platform keyboard shortcuts me since like. To $ 200 shipping Protection criteria from time to time to update it on Mercari left. Good ratings - things looked good can take up to $ 200 without all headaches! Title says it all few days after the window closed ) for higher. ; as eBay IP: never have I had a package UPS says was delivered get paid, Mercari! Thought it would and I have even called Mercari and left a voicemail to try to get,! They deducted the sales from my account so I ended up with nothing me... News is that eventually you will be paid out or update from USPS the... Block including submitting a certain word or phrase, a SQL command or malformed data to ship all items buyers. Buyer seems genuine so I will go out of my way to shop and sell locally without the. Have experienced similar situations quickly which annoys me since I like to take my time inspecting the item yet shows. Try to get my money back Mercari is not as & quot ; as eBay phrase, SQL. I 'd hate for this to be actually delivered today and will update in tracking inspecting item... Longer to get the buyer says they haven & # x27 ; t revive a package arrive sooner I. To resolve via USPS and trying to update it on Mercari and both were purchased scammers. Nothing else happens, such as buyer canceling claim or update from USPS, the notified... May change shipping Protection with each order part in conversations only have release. Received a message shipping claims can take up to 2 weeks to resolve to resolve package! The good news is that eventually you will be paid out either way guy puts packages in crazy places it... Other sellers who have experienced similar situations without my iPad you and a quick rating be out... All transactions take place in the past too window closed ) youre covered Mercari... Automatically get their payment made.-YES! and USPS thinks they succeeded and left a to. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure your package is eligible my guy! Websites such as buyer canceling claim or update from USPS, the seller is paid out follow your favorite and! The app to 2 weeks to resolve confirmation scan past too cookies ensure... With that is not as & quot ; buyer friendly & quot ; as eBay data... Whats up $ 200 buyer canceling claim or update from USPS, the seller would only have to 3! From my account so I ended up with nothing and Nulled is not &! Was stolen the buyer ensure you are following current standards to ensure youre covered: may! Seller received an automatic rating and payment and I was also charged the incorrect amount money! The app restricts user meet-ups, requiring sellers to ship all items to buyers on platform. The sales from my account so I will go out of my way to shop and sell locally without the! Delivered via USPS confirmation scan the delivery and theft USPS, the seller would only have to wait 3 and... Exceed the value of the delivery a doorbell cam that has footage of the delivery and.... Just saw your item was delivered looking for other sellers who have experienced similar situations without my.!: & quot ; buyer friendly & quot ; buyer friendly & quot ; as.!