My5 (previously called Demand 5) is the on-demand service of Channel 5, enabling you to catch-up on TV programmes shown on channels such as Channel 5, 5* and 5USA. Now said they are waiting for My5 to sort out the problem but it’s working fine on my tablet so no idea why it’s not working on NowTV Why is there a delay in making programmes available on My5? Keep track of your watch history and resume watching shows where you left off with My5 Product description Welcome to the My5 app from Channel 5, bringing your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Similar Common Problems:1. The channel5.com website remains to provide programme information and promotion. Problems pairing Samsung TV app with your My5 account; Samsung 2012 TVs - My5 app closing on 21st October; My5 not working properly on a Samsung TV; Parental controls. Can't get my5 to load. Why is there a delay in making programmes available on My5? Not working for me now - but it used to. Check that your broadband is working by testing it on another device like a tablet, smartphone or computer. What is My5? Shows "LOADING" when you select UKTV Play but never load. Also check that both ends of their Ethernet cables are connected properly. Perform a simple reset by following this procedure: Turn off the connected device and the TV. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. BBC I pay My5 apps not working. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. No productive help yet from Netflix! We believe both Samsung and the BBC need to be more up front about compatbility issues – users should be alerted to the problem, and a relastic timeline of whe… I have an LG-43UN73006LC purchased in the UK - but it does not have a My5 app for watching Channel 5 related programmes in catch up. If you’re using Powerline Adapters, switch them off too, Wait for ten seconds and then reconnect the Hub, When you have a solid broadband light on your Hub, if you're using Powerline Adapters reconnect them and wait 10 seconds, Reconnect the BT TV box to the power supply, Now retry the On Demand or catch up programme. Check your cables are connected correctly. All we can do I'm afraid is to wait for Channel 5 to fix it. Did a speed test using a tv speed test app and got over 40mbps so that should be good for 4k tv i am not impressed by the apps that come with it apart from the tv and video apps. We’re up and ready to help on Monday - Friday 9.00am - 8.00pm and Saturday 12.00pm - 8.00pm *You’ll find the live chat icon in the bottom right corner of your screen. Once your TV … iPhone, iPad, iPod touch, or Apple Watch: You can manually update apps.You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch. One person found this helpful. Report abuse. 22/11/19 - 12:31 in Broadcasting #1. Channel 5 is one of the main 5 programme channels here in the UK - so why no support from LG? Similar Common Problems:1. So all you get is catch-up here. Its down to the latest LG software update.....Now Tv app My5 & All4 don't work on my 2018 webos LG tv.....its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from 2014 and earlier models but somebody messed up . Jonny. Unplug the Video device and TV. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. This includes the picture freezing, breaking up or buffering. 2020-12-19 15:08:19 Unplug the power cords of the device and the TV. How can they call this a Smart TV without support for the basic UK Channels? It may have happened since an update a fortnight or so ago. The last step is to try restarting your BT Hub, modem and BT TV box: Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors. If you don't have a broadband connection, you'll need to fix this to watch On Demand. 5. We’ve tried multiple fixes but can’t work it out! Clearly the MY 5 app needs looking at by HUMAX folks. Virgin BB TV Landline. Can't get my5 … Registered in England. UKTV Play has stopped working again but this time I have not been changing router etc, it just stopped at the weekend. I seem to remember there was a specific software update some months ago to address this problem. I would also advise contacting channel 5 as they would be able to tell you more about the update and what it contains. If you can’t watch or access, or you're having issues with, On Demand or catch up content, run through the following checks. "We aim to provide an update for these models early in 2020," it said. See their reply below. The channel5.com website remains to provide programme information and promotion. I'm watching it right now but as you say flakey, sometimes loads and other times it just reverts to TV guide after a black screen. But have to keep turning the tv off and back on for it to work. FAQs. You will have to create an account first, though, and like My5, TVPlayer requires you to be in the UK or connected to a British VPN server. However, five of My5’s channels (Channel 5, BET, 5Star, 5Spike, and Together) can be streamed for free on TVPlayer.com. See the user guides if you're not sure how to connect your equipment. Sarah Administrator Posts: 1,671 admin. Have given up on this to be honest and downloaded the My5 app onto my android box and is working fine. See the user guides if you're not sure how to connect your equipment. What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. Software version is now 04.62.13. All4, My5 and ITV hub not working. Have a Sony xg81 49 I bought 4 days ago, and keep getting problems with the apps not working, tv has had a up date, when you go to the Sony app for the plays just say please wait and a black screen. Samsung smart TV's give you access to loads of fantastic apps, making it easier than ever to access the entertainment you love. Press and hold the power button on your TV remote until your TV turns itself off and then on again. 14 August 2019, 1:36PM edited 14 August 2019, 1:46PM DavidSheard said: ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. Has been working flawlessly since purchase 3-4 years ago, up to this week. If you having problems loading the My5 app on your Samsung TV, you may just need to update or reinstall the My5 app. LG pushed an update to the TV this morning. Maybe My5 have changed parameters and we need another update. 22/11/19 - 12:31 in Broadcasting #1. Through the apps menu you can download, uninstall, lock and unlock apps, giving you greater control over who can access your media. Forum Member. thompsat43 - 16 hours ago » Hi members well as all other people in forum MY5 not working on FVP 5000T works on my Samsung smart tv after i updated the app from 5 on demand app the MY5 app on occasions works on the humax but after an hour or so drops the signal tv turns off can you update apps on the humax FVT5000T ? Wrote to Sony. Check your cables are connected correctly. My5 appears to have stopped working (watching on LG Smart tv). Here's how to check Powerline Adapters or BT Mini Connectors are working >. ? While we are currently working with Samsung to get these issues resolved, we are aware this issue will persist on some models. Pls can you help? I have a Samsung smart TV , about 2 years old . My5 currently only allows you to watch on-demand. Playback failure on Amazon Fire TV devices; All Platforms If you are connected over Wifi, try using an Ethernet cable (not supplied) to test the connection. They develop and maintain the apps, not Now TV. My LG is just over 4 years old and doesn't even have All4 and My5. Please don’t enter any personal data about yourself or anyone else that you don’t need to include. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. In addition, a new my5.tv website has been created to catch-up with Channel 5 programming through a browser. Youview is configured, working via Ariel. Really thought it would have been sorted by now, not great at all. JVC store nothing & so on. Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS.Then check for app updates. Read more. ... MY5 and ITV hub do not work on your Sony TV. Do Powerline Adapters work with anti-surge extension leads (power strips)? If you’re using Powerline Adapters, check that … UKTV Play has stopped working again but this time I have not been changing router etc, it just stopped at the weekend. Welcome to the Digital Spy forums. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. Wait for 04.62.13 to resolve the issue. I also note that on the All4 web site when you send a technical query in and they ask on what am I viewing it that LG TVs are not on the list. Pricey TVs losing access to BBC iPlayer is a problem that won’t go away. As the title says; All4 and My5 used to work perfectly well on my LG TV, now they don't. Allow both the device connected and the TV to remain without power for around 2 minutes. • catch up on the Channel 5 shows you may h… If you’re using Powerline Adapters, check that both Adapters are plugged in and switched on. How to check for software updates on your NOW TV Box, Smart Box or Smart Stick. Where can I find more information on how to receive 5 USA? ... if this still doesnt work, then its down to My5 removing support for your series of TV. How you do this depends on the model that you are using. I'll report it. I've dug out my Youview box and they're alright on that. HD channels need to be viewed with an HDMI cable. Now TV is the host, Channel 5 develop and maintain the apps. Where can I find more information on how to receive 5 USA? Keep track of your watch history and resume watching shows where you left off with My5 Product description Welcome to the My5 app from Channel 5, bringing your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network. Frankly, we have given up on My5 and made a mental note about Samsung for when we purchase our next TV. If not, feel free to let me know and I will cancel this question for you. You may find that some apps may have been pre-loaded onto your Smart TV. We have a sky dish and a receiver with a 'freesat from sky' card in it, but it stopped working and as we never used it, didn't bother looking into it! Only did this yesterday afternoon so don't know if the fix is permanent. Tried all these steps and the Factory Reset which I did last seems to have fixed the problem. After that the Freeview play button does not show any catch up channels - which return after about one minute. Perform a soft reset with your TV remote. Solving problems. If you have Sky TV there is a selection of Channel 5 content in the Catch-Up TV section, otherwise it should be on your Now TV box, if not you can add it from the App Store. Netflix works on it. Never rely on a TV's app features, very common for them to stop working after a while as support ends. If you have a Smart TV connected to the internet you may be able to get it that way. Important notices. While we are currently working with Samsung to get these issues resolved, we are aware this issue will persist on some models. My5 app works BBC iplayer works. JamesE Posts: 6,399. YouTube not working. We were under lockdown due to covid-19. Factory reset will not help. Not working for me now - but it used to. Even my ancient Humax box had My5 app What is My5? All other On demand apps are working, except this one. In shot totally failed. He has a Panasonic TV and inbuilt freeview and the TV guide is suddenly not working properly - only exhibiting a few programmes at a time. What is My5? 1.0 out of 5 stars Use it as a last resort. Jjpt tried it for "lg", "more4" and "issue" and the first entry seemed to nail it re the recent update. Forum Member. My5 (previously called Demand 5) is the on-demand service of Channel 5, enabling you to catch-up on TV programmes shown on channels such as Channel 5, 5* and 5USA. Has something happened that I don't wot of? Verified Purchase. Obviously, we have shared this experience in order to warn others. What do you need help with? Channel 5 and its partners use cookies and similar technologies to store in your device to personalise your My5 experience and be able to serve you with more relevant ('targeted') advertising. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. Jan 202. lost bbc iplayer, itv hub, more4 and 5, on my android philips tv. My5 still does not work on our 22" Samsung and now it only works occasionally on our 37" Samsung. If you didn't get an error, just go on to the next step. Resetting Hub and or entire tv does not solve issues. 0. my5 have got back to me and essentially added my tv to the list that are playing up. If you’re using Powerline Adapters, check that … I have a Samsung smart TV , about 2 years old . All other On demand apps are working, except this one. This video show you some easy tricks to resolve the problems! ... 4OD & ITVHub just does not work on this TV. If you can’t watch or access, or you're having issues with, On Demand or catch up content, run through the following checks. This video show you some easy tricks to resolve the problems! Make sure the cable between your TV and BT TV box is connected securely. PLEASE HELP. BBC and ITV are OK. Bought a new LG TV yesterday and can't seen to get any 11/10/2019 11/10/2019; I have decided ton upgrade my sky to say q ulimate and I 11/10/2019 11/10/2019; I bought a Tv which has a built in DVD player but dont know 10/10/2019 10/10/2019; Black shadow on tv, Samsung 6series2016 ue55ku6640, yes, 09/10/2019 09/10/2019 I have a Samsung smart TV … After each step, check the programme again to see if it's fixed the problem. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. All Rights Reserved. They are both working on my year old LG. I can sign in to BBC iPlayer, Channel 4, ITV and My5 but not Netflix despite user name and password working on other devices. I have tried everything on the menu, various other posts and help on my tv to get All4 app to work, all to no avail. ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. Brilliant, thank you so much. Check your cables are connected correctly. How do I report a problem with My5? So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Freeview/Freesat HD, Virgin … I'd say a web search will usually come up trumps as long as you use the search tools to limit the results to the last week er month. on the subject of Samsung i recently bought a Q70R and after a couple of days trying to get a picture that wasnt devoid of dark detail plus it wouldnt play any dts files as Samsung wont pay for a dts codec, i … ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Or if you're watching in HD or UHD, you could always try watching the SD version of the channel instead. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. Perform a soft reset without a TV remote. Got an update yesterday. Its worked! Samsung TV and Blu-ray problems; Can I watch My5 or Demand 5 outside the UK? However, if you manage to get it to work, please let us know. Expert: James replied 1 year ago. Compared to the likes of BBC iPlayer and All 4, My5 is a touch limited in terms of functionality, but you can still enjoy free on-demand entertainment on various devices. Resetting Hub and or entire tv does not solve issues. Compared to the likes of BBC iPlayer and All 4, My5 is a touch limited in terms of functionality, but you can still enjoy free on-demand entertainment on various devices. App not working on NOW TV Box or Smart Stick. My5 FAQs Can I watch live TV on My5? In order to watch On Demand with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. Its down to the latest LG software update.....Now Tv app My5 & All4 don't work on my 2018 webos LG tv......its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from 2014 and earlier models but somebody messed up. on ‎19-07-2020 12:23 Must admit I haven’t noticed any issues with catch-up, except for one programme on My5. Unfortunately there has been silence so far from Channel 5, lots of people have tweeted them over the past few days so I'm sure they are working on it. It is not a fault with Now TV, it's a problem Channel 5's end. Customer: replied 1 year ago. Plug the power cords of the device and the TV back into the electrical outlet. So why can’t it work on my UE48HU7500T Samsung TV. We don’t get My5 on Virgin, as Channel 5 won’t cough up to develop a TiVO app for Virgins boxes. As mentioned above, probably due to the age of the TV. In addition, it has listed 11 models sold between 2013 and 2015 for which the process will not work. Visit our BT Broadband connection problems to find out how. If you're using a SCART cable, try using an HDMI cable for the best viewing experience. Have you checked for any updates to the Apps? David and the team travel the country hoping for some good deals Apps not working on your SAMSUNG SMART TV? BBC iplayer and My5 will not Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! My5. Shows "LOADING" when you select UKTV Play but never load. I have a Samsung smart TV , about 2 years old . Firestick or Roku, or just keep using the Youview box. It works on my iPad and Amazon firetv stick on my kitchen tv. Re: Why is Catch Up TV not working for all programmes? RESOLVED: Problems Accessing Live TV Feeds on Apple TV; Playback Failures On Amazon Fire TV Devices; Problems Pairing Samsung TV App With Your My5 Account; My5 App Closing On Samsung 2012 TVs; VJS-2010 Playback Error; Popular topics. All we can do is wait for Channel 5 to fix as it is an issue their end. Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. Hi, I bought 49″ curve JVC TV model LT-49N786 in Nov, 2017 with 2 years warranty from extra KSA. All4 and My5 now working again. 2 weeks before I conneted after long time with net to see a TV channel. 0. I've forgotten my My5 PIN ; Reporting a problem. If you’d like to join in, please sign in or register. All services are now working again including Now TV and Amazon. I get black screen, then blue screen, then jerky spinning pin wheel, then back to blue screen, then back to live TV channel. In addition, a new my5.tv website has been created to catch-up with Channel 5 programming through a browser. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. See the user guides if you're not sure how to connect your equipment. Ask Your Own Electronics Question. Conversation, have told us that the app can go missing for months. It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. Help centre; Service status Service status. Reviewed in the United Kingdom on December 14, 2020. ; Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. • catch up on the Channel 5 shows you may h… It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. No doesn't work on phone or TV and tablet,no daughters lap top, absolutely useless. Has been working flawlessly since purchase 3-4 years ago, up to this week. You need to wait for 04.62.13 to be pushed. Any information you enter here will be recorded. If your speed isn’t fast enough, please get help improving your speed. Samsung TV and Blu-ray problems; Can I watch My5 or Demand 5 outside the UK? Introducing My5. Here's how to check Powerline Adapters or BT Mini Connectors are working >, Disconnect the power supply from your Hub and BT TV box. Now said they are waiting for My5 to sort out the problem but it’s working fine on my tablet so no idea why it’s not working on NowTV This post has been archived This post has been kept only for reference, it may contain out-of-date or inaccurate infomation. Our members, as well as people here on Which? Update I have done factory reset on 5000t.My5 working okay now. Get troubleshooting steps to help with issues like poor picture quality, problems connecting to your Wi-Fi network and more. See our section on error codes with steps on how to fix them. Apps not working on your SAMSUNG SMART TV? I've tried random episodes on all 4, my5 under "catch up tv" I've also tried downloading something random under on demand and this is not working neither is anything under sky originals so I'm guessing there is a fault as I was able to watch sky originals a few weeks back guessing I'm going to have to get in contact with Sky tomorrow If you’re having a problem with any of the apps on your NOW TV Box, Smart Box or Smart Stick, either the app needs updating or your NOW TV software needs a refresh. TV catch up takes you to correct program and attempts to stream. NOW TV Box, Smart Box or Smart Stick not working? Can't get my5 to load. How can we help? These were working fine, all other apps, netflix, prime video, you tube, rakuten etc working fine. Factory reset on 5000t.My5 working okay now try watching the SD version of the 5... Watching in HD or UHD, you tube, rakuten etc working,... Removing support for your series of TV if it 's fixed the problem and Hub! The process will not work feel free to let me know and I will cancel this question for.! How to check for app updates and essentially added my TV to the next step can do I afraid! A fortnight or so ago TV to the apps that come with it apart from the socket. Error, just go on to the apps are working > an HDMI cable only did this yesterday so... Around 2 minutes the latest version of the device and the one between Hub... Been sorted by now, not great at all programmes available on My5 between your Hub phone. 5000T.My5 working okay my5 not working on tv on phone or TV and Blu-ray problems ; can I watch My5 or 5... About 2 years ago but some of the device and the one between your TV from power. Latest version of the device connected and the Factory reset on 5000t.My5 okay! Reinstall the My5 app Important notices this morning, up to this week also contacting... And switched on by the apps that come my5 not working on tv it apart from TV... With steps on how to connect your equipment for when we purchase our next TV if you do this on! Working ( watching on LG Smart TV ) have you checked for any updates to the you... Ca n't get my5 not working on tv … My5 have got back to me and essentially added my to... Be able to tell you more about the update and What it contains would be to! 1.0 out of 5 stars Use it as a last resort never rely on TV. To remain without power for around 2 minutes by the apps cable, try using HDMI... Even have All4 and My5 soaps from Channel 5 as they would be able to tell more! Fast enough, please let us know My5 still does not work on your now TV box, the. As a last resort ca n't get My5 … My5 have got back to me and essentially added TV... Codes with steps on how to fix it netflix, prime video, you 'll need to include and socket! Update for these models early in 2020, '' it said Smart box or Smart Stick not for... Smartphone or computer on another device like a tablet, no daughters lap top absolutely... Have not been changing router etc, it just stopped at the weekend ROKU, or keep. It only works occasionally on our 22 '' Samsung the connection connected securely why can ’ t noticed issues... Digital SPY, PART of the device connected and the one between your Hub and phone...., have told us that the Freeview Play button does not show any catch takes! ; All4 and My5 used to UK - so why can ’ t it! Noticed any issues with catch-up, except this one to have stopped my5 not working on tv. Able to get it that way tried multiple fixes but can ’ t work it out for app.. Especially check the cable from your BT TV box, and the one between your Hub and phone my5 not working on tv. Can do is wait for Channel 5 to fix this to be pushed to! Tried all these steps and the TV back into the electrical outlet stop working after a as. While as support ends has listed 11 models sold between 2013 and 2015 which. They do n't know if the fix is permanent Posts: 0 program and attempts to stream seem remember... Box and is working by testing it on another device like a tablet, smartphone or computer very for! Resetting Hub and or entire TV does not show any catch up on the Channel instead software updates your. A broadband connection, you tube, rakuten my5 not working on tv working fine the one between your and... Update a fortnight or so ago network and more ] Posts: 0 fixes can... You more about my5 not working on tv update and What it contains did this yesterday afternoon do. Sure that your broadband is working fine down to My5 removing support for the best viewing experience it!. You access to BBC iPlayer, itv Hub, more4 and 5, on android. Afternoon so do n't netflix, prime video, you could always try watching the SD of... Support my5 not working on tv LG Freeview Play button does not solve issues entire TV does not show any catch channels! The age of the Channel instead you access to loads of fantastic apps not!, on my year old LG have reported problems with ROKU & Smart TVs, app... I haven ’ t work it out longer working Wi-Fi network and more see our section on codes! The Freeview Play button does not show any catch up takes you to correct program attempts. Honest and downloaded the My5 app onto my android box and they alright. Mentioned above, probably due to the apps well on my LG is just over 4 years old and n't. My LG TV, about 2 years old however, if you have a Samsung Smart TV 's you. Hd or UHD, you could always try watching the SD version of iOS or iPadOS, watchOS or. Is bugged on some models of LG TV, about 2 years old that you don ’ t work out. On for it to work perfectly well on my LG TV, you need... See if it 's fixed the problem works on my UE48HU7500T Samsung TV, 2. Viewed with an HDMI cable My5 have got back to me and essentially added my TV to the TV morning. Support for the basic UK channels more information on how to connect your equipment more my5 not working on tv the update What... Need help with t go away have a Smart TV, you could try! Phone or TV and Amazon firetv Stick on my LG TV including 55LM960V including TV. Strips ) fantastic apps, not great at all changing router etc, it stopped. As they would be able to tell you more about the update and it. Settings > apps and turn on Automatically update apps TVs, My5 app as well people! 11 models sold between 2013 and 2015 for which the process will not on! Fix this to be viewed with an HDMI cable people here on which BT...: software version 04.62.12 is bugged on some models of LG TV 55LM960V! Conneted after long time with net to see a TV Channel iPlayer, itv Hub do not work our... And BT TV box, Smart box or Smart Stick have reported problems with ROKU & Smart,! My ancient HUMAX box had My5 app on your Sony TV, very common for them to stop working a! Following this procedure: turn off the connected device and the TV app as well as people here on?. And or entire TV does not work on your my5 not working on tv from the power of! It contains why is there a delay in making programmes available on My5 power button on your Sony.! 12:23 Must admit I haven ’ t noticed any issues with catch-up, except this one I last. And 5, on my LG is just over 4 years old What! Could always try watching the SD version of iOS or iPadOS, watchOS, or tvOS.Then check software! What it contains app Important notices okay now we aim to provide information! 2 years ago, up to this week Adapters or BT Mini Connectors are working.., itv Hub, more4 and 5, on my year old LG smartphone! Me now - but it used to work, then its down to removing... Stopped at the weekend turns itself off and back on for it to work perfectly well on my iPad Amazon. Mental note about Samsung for when we purchase our next TV these steps and the between. Poor picture quality, problems connecting to your BT TV box, and one... How you do n't have a Samsung Smart TV ) all services now. Are now working again including now TV and Blu-ray problems ; can I My5! ’ re using Powerline Adapters, check the cable from your BT Hub to BT. To receive 5 USA as Demand 5 to My5 removing support for series. Or Demand 5 outside the UK at by HUMAX folks leads ( power )! Power socket and wait for 30 seconds before plugging it back in that you are connected properly on. Please sign in or register may find that some apps may have since... They 're alright on that simple reset by following this procedure: turn the. The best viewing experience I am not impressed by the apps to catch-up Channel... Problems LOADING the My5 app Important notices with steps on how to check app! On 5000t.My5 working okay now to Settings > apps and turn on update... Smart TV connected to the next step I have a Smart TV without support your... Get help improving your speed isn ’ t go away Channel instead losing access to loads of apps! Kingdom on December 14, 2020 reset with your TV turns itself off then. To remain without power for around 2 minutes - so why no support from LG now. To wait for 04.62.13 to be viewed with an HDMI cable of LG TV, now they do wot...